Return Policy
Policy information regarding reprints, cancellations, and returns.
Order Cancellations
Order cancellations may be possible depending on production status. Cancellation requests should be made as soon as possible after order placement.
Cancellations after production has begun may not be possible or may be subject to charges for work completed. Cancellation policies are discussed during order processing.
Reprints
Reprint requests may be considered for orders that do not meet specifications due to production errors. Reprint requests should be made promptly after delivery.
Reprint eligibility is determined on a case-by-case basis. Requests must be made within a reasonable time after delivery and include documentation of the issue.
Production Errors
If an order contains production errors that do not meet confirmed specifications, reprint options may be available. Production errors are evaluated based on order specifications and standard printing tolerances.
Issues must be reported promptly after delivery. Documentation of the issue, including photographs if applicable, may be required for evaluation.
Customer Errors
Orders produced according to customer-provided specifications, including design errors, incorrect content, or file issues, are not eligible for reprints at no charge.
Customers are responsible for reviewing and approving order details before production begins. Changes requested after production has started may not be possible or may incur additional costs.
Returns
Custom printed materials are generally not returnable due to their personalized nature. Returns may be considered only in cases of production errors that do not meet order specifications.
Return requests must be made promptly after delivery and include documentation of the issue. Return eligibility is determined on a case-by-case basis.
Refunds
Refund policies are determined on a case-by-case basis depending on the circumstances. Refunds may be considered for orders that cannot be completed or delivered due to circumstances beyond customer control.
Refund requests should be made through direct communication. Refund eligibility and processing depend on the specific circumstances of each order.
Damaged Orders
If an order arrives damaged during shipping, please contact us promptly. We will work to resolve the issue, which may include replacement of damaged materials.
Documentation of damage, including photographs, may be required. Resolution depends on the extent of damage and circumstances of delivery.
Timing
Requests for cancellations, reprints, returns, or refunds should be made promptly. Delays in reporting issues may affect resolution options.
Specific timeframes for requests may vary depending on the type of request and order circumstances. Timeframes are discussed during order processing when applicable.
Process
To request a cancellation, reprint, return, or refund:
- Contact us using the contact information provided
- Provide order details and documentation of the issue if applicable
- Allow time for evaluation and response
- Follow any instructions provided for resolution
Incorrect Orders
If an order is produced incorrectly due to our error, we will work to resolve the issue. This may include reprinting the order at no additional charge or providing appropriate compensation.
Resolution depends on the nature of the error and order circumstances. We will work with customers to find appropriate solutions for incorrect orders.
Quality Issues
Quality concerns should be reported promptly after delivery. We will evaluate quality issues based on order specifications and standard printing tolerances.
Documentation of quality issues, including photographs when applicable, helps in evaluation. We work to address legitimate quality concerns appropriately.
Partial Orders
If an order is delivered incomplete, please contact us immediately. We will work to complete the order or provide appropriate resolution for incomplete deliveries.
Partial order issues are typically resolved by completing the missing portion of the order or providing compensation for incomplete items.
Contact
For questions about cancellations, reprints, returns, or refunds, please contact us:
Email: contact@collectionitemre.world
Address: 636 Broadway rm 714, New York, NY 10012, United States
Phone: +12127777624
Last updated: December 2025